Refund policy

Return and Refund Policy

At Kindra, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us and we will be happy to assist you.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be in its original packaging, where applicable.

  • You must provide your order number and a description of the reason for the return.

To request a return, please contact us before sending anything back. Do not return an item without first contacting our customer service team.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery and provide clear photos or videos of the item and its packaging.

After reviewing your request, we may offer a replacement or a refund at no additional cost to you.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return once opened or used. This may include personal-care items and products that cannot be resold for hygiene reasons.

Refunds

Once your return or refund request has been approved, we will process the refund to your original payment method.

Please allow your payment provider additional time to process and display the refund in your account.

Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Original shipping costs are generally non-refundable.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it and the return procedure above will apply.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer service team with your order number and details of your request.

Kindra reserves the right to review each return and refund request individually and in accordance with applicable consumer protection laws.